APPLICATION OF TERMS AND CONDITIONS OF SALE
The following terms and conditions shall govern any sale by HENSOLDT CANADA INC. (“HENSOLDT”) of orders for Electrical Wiring Interconnect Test Systems and/or related products and/or standard services (hereinafter "Product") sold to HENSOLDT Customers, unless Customer has signed a separate formal purchase agreement with HENSOLDT. Additional terms may accompany the Product and shall apply.
HENSOLDT reserves the right to add, delete or amend these Terms and Conditions without prior written notice at any time, at HENSOLDT's sole discretion. Any changes will be reflected in these Terms and Conditions.
The most current Terms and Conditions will be available at .
“Customer” means any person ordering products from HENSOLDT for their own use and not for resale, unless Customer is an Authorized HENSOLDT Dealer with a valid purchase agreement with HENSOLDT.
“HENSOLDT Products” means any hardware, software or services supplied by HENSOLDT.
"Third Party Products” refers to hardware, products or software supplied by HENSOLDT under the brand name of a third party.
“Products” means collectively both HENSOLDT and Third Party Products.
All prices are quoted with the respective currency identified and are exclusive of applicable customs duties, brokerage fees, and shipping charges and applicable taxes, all of which are in addition to the quoted prices. Quotations provided by HENSOLDT are valid for a period of 30 (thirty) days unless otherwise noted. Booked orders are shipped at the prices quoted at the time of the booking of the order. Pricing may change at any time without notice; obtaining a quotation for any product or project is the only method to guarantee pricing.
Lead times provided during the quoting process are estimates at the time the quotation is provided based on production cycles and the production schedule at the time the quotation is issued. The lead time will be confirmed, and may change, when the Purchase Order confirmation is provided.
HENSOLDT's policy is one of on-going product update and revision. HENSOLDT may revise and/or discontinue products shown in our catalogue, marketing materials or our website at any time. HENSOLDT will ship Products that have the functionality and performance of the products ordered, but changes between what is shipped and what is described in a specification sheet or catalog are possible. HENSOLDT reserves the right to update, change, modify or replace components on an as needed basis, determined by HENSOLDT, HENSOLDT will do the utmost to maintain form, fit and function characteristics. Buyer shall utilize the products as per the products instructions, applications, operator training or written guidance from HENSOLDT. The Buyer is fully responsible for the safe operation of the products supplied by HENSOLDT. HENSOLDT take no responsibility for products that have not been maintained, upgraded, modified or altered in any way, shape or form from the configuration in which they left the factory.
RETURN OF PRODUCT
Return of Product is at the sole discretion of HENSOLDT and is on an exception basis, a restocking will apply. HENSOLDT will authorize return of the Product only via the Return Material Authorization process found at All returns of the Product must be authorized in advance. The buyer is responsible for all freight and freight related charges on returned Product. All requests for authorization of return and all returns must include reference to the HENSOLDT original invoice number. Any returned product will be reviewed and inspected for any physical damage and will be tested and certified to production standards to ensure that the returned product conforms to the appropriate product specifications. Any damages and / or the cost of repairs, at HENSOLDT's current charge out rate will be applied against the overall value of the product and will impact any applied credits or returned valued. Custom and third party products cannot be cancelled and/or returned.
DELIVERY OF PRODUCT
HENSOLDT shall be under no liability to the Buyer or anyone else nor shall HENSOLDT be responsible for any penalty whatsoever through failing to make delivery for any reason whatsoever including, without limitation, non-availability of supply, existing or new government legislation or regulations, strikes, lockouts or other labour disturbances. All shipments of Product are subject to HENSOLDT approval including, without limitation, HENSOLDT credit approval. HENSOLDT has the right to substitute reasonably equivalent product for those ordered by the Buyer and the Buyer agrees to accept delivery of such substituted product. Orders may not be cancelled or rescheduled by the Buyer after delivery by HENSOLDT to the Delivery Location. In the event of the necessity of allocation of available Products by HENSOLDT, orders that are accepted by HENSOLDT will be accepted using a fair scheduling method. Special orders for product not normally stocked are non-cancellable and non-returnable. All delivery dates are estimates only. HENSOLDT’s only obligation with respect to delivery dates shall be to use reasonable effort to meet same. All shipments shall be F.O.B. HENSOLDT, Markham, Ontario unless otherwise agreed in writing between Buyer and Seller. Title and risk of loss shall pass to Buyer at the F.O.B. point. Unless otherwise agreed in writing, HENSOLDT will ship via surface transportation. HENSOLDT will not be liable for any delays, breakage, loss or damage after having made delivery in good order to the carrier. In the event Buyer does not take timely delivery of Goods when HENSOLDT tenders the Goods for delivery according to the purchase order, HENSOLDT shall have the right to charge Buyer a storage fee of one-half of one percent (.5%) of the balance of the purchase price then due for each month the Goods remain on the premises of HENSOLDT. Any delays by Buyer in furnishing necessary technical information or documents (data required by HENSOLDT to perform its obligations) or caused by order amendments requiring additional production time, shall result in a corresponding postponement of the time allowed for delivery of the Goods and HENSOLDT will not be held responsible. HENSOLDT shall have the right to charge Buyer all extra costs and expenses incurred on account of delay on Buyer’s part. HENSOLDT reserves the right to insure all shipments at Buyer’s expense. Any damages or losses shall be taken up by the client directly with the carrier, HENSOLDT will provide support and documentation as reasonable. Prepaid shipping charges and Insurance paid by HENSOLDT for destinations beyond the Delivery Location shall be the responsibility of the Buyer and may be invoiced by HENSOLDT on the Invoice for the Product or separately. Unless the Buyer takes delivery at the applicable Delivery Location, HENSOLDT shall be entitled to choose the method of shipping the Product and the carrier. For any purchase, all costs of transportation, duties, taxes, imposts or assessments of any kind from the Delivery Location shall be for the account of the Buyer. HENSOLDT reserves the right to make deliveries of any of the Buyer's orders in instalments.
SHORTAGES AND DAMAGE CLAIMS
Any claims for shortages must be made within 5 days (five) of receipt of the Product. Any claims for damages must be made immediately to the carrier and within 48 hours to Hensoldt. If the shipment of the Product delivered by a common carrier is damaged or in tampered condition, do not sign the bill of lading without noting the damaged or tampered condition on the bill of lading. HENSOLDT recommends that photos are taken at the time of delivery. All claims for damaged Product should be referred to the common carrier and are not the responsibility of HENSOLDT. HENSOLDT will assist as reasonably possible assist in the settlement of the claim by providing information as requested. Damage claims should be made immediately after receipt of Product.
Upon credit approval, Payment Terms are as specified in the quotation. Any amount not paid for any reason whatsoever shall bear interest at an annual rate of 24% per annum. HENSOLDT reserves title to all Products delivered by HENSOLDT until payment in full is received by HENSOLDT.
RESERVATION OF TITLE
Regardless of when risk of loss passes to the Buyer with respect to the shipped Product, HENSOLDT reserves title to all Products shipped under the purchase order until such time as payment in full is received by HENSOLDT for the shipped Product. By signing the purchase order (or the bill of lading under which the Product is shipped) or otherwise, in any way, taking delivery of the Product, the Buyer creates a purchase money security interest in favor of HENSOLDT in all Product shipped under the purchase order.
If the Buyer cancels an order any time after the purchase order is received by HENSOLDT, the Buyer is responsible for the labour and material costs completed to the date of cancellation plus a service charge of 25%. Custom and third party products cannot be cancelled and/or returned and will be billed in full.
LIMITATIONS OF LIABILITY
HENSOLDT shall not be responsible in any way whatsoever for the acts or omissions of the Buyer's personnel or any act or thing caused by the Buyer's amendment, installation, service or use in any way whatsoever of the Product and the Buyer indemnifies and saves HENSOLDT harmless from any claims arising from any such acts or omissions. All HENSOLDT liability shall end upon expiration of the applicable warranty period, provided that Buyer may continue to enforce a claim for which it has given notice prior to that date by commencing an action before expiration of any statute of limitations or other legal time limitation but in no event later than one year after expiration of such warranty period. The Buyer shall not in any event be entitled to and HENSOLDT shall not be liable for loss of profit or revenues, loss of use of equipment or systems, interruption of business, cost of capital, downtime costs, increased operating costs, any special, consequential, incidental, indirect, or punitive damages, or claims of Buyer’s customers for any of the foregoing types of damages. The limitations in this shall apply regardless of whether a claim is based in contract, warranty, indemnity, tort/extra-contractual liability (including negligence), strict liability or otherwise, and shall prevail over any conflicting terms, except to the extent that such terms further restrict HENSOLDT’s liability.
HENSOLDT reserves the right to modify its warranty statement at any time, in its sole discretion.
Warranty applies to original purchaser and is not transferable to third parties, subcontractors or outsourced services that may come in contact with products. The warranty is only valid upon receipt of payment in full to HENSOLDT for the Product to be warranted. HENSOLDT warrants that the shipped Product will be free from defects in material and workmanship in conformance with our specifications for a period one year (1) from date of shipment by HENSOLDT. Warranty repair or replacement by HENSOLDT shall not extend or renew the applicable warranty period. The warranties and remedies are conditioned upon (a) proper storage, installation, use, operation, and maintenance of Products, including updates to software, (b) Buyer keeping accurate and complete records of operation and maintenance during the warranty period and providing HENSOLDT access to those records, and (c) modification or repair or calibration of Products only as authorized by HENSOLDT in writing. Failure to meet any such conditions renders the warranty null and void. HENSOLDT may request remote access to systems in order to aid in determining the cause of any issue, failure to provide remote access will result in the suspension of support until adequate real time data can be provided. Products covered by this warranty must be returned prepaid and received within the warranty period as per the RMA process No allowances will be made for labour, material, time, damage or transportation claims, nor will Product be replaced or rebuilt if it was damaged from improper use. For any warranty work duties, taxes, imposts or assessments of any kind from the Delivery Location shall be for the account of the Buyer. For customs and duties the buyer is responsible to administer the customs and duties offset from returning the failed product and receiving a repaired product. This warranty does not apply to loss or damage caused by accidents; riot; labour disputes; acts of God; inadequate power sources; power interruptions; use with hazardous or explosive chemicals and/or materials; unfit or inadequate environmental control, including site conditions and chemicals used individually or in combination; improper operation, maintenance, supervision, training, or use of safety precautions relating to the operation of the Product; or other causes beyond the control of HENSOLDT. No allowances will be made for the cost of work done or repairs done by others.
EXCEPT AS PROVIDED IN THE LIMITED WARRANTY STATEMENT, HENSOLDT MAKES NO OTHER WARRANTIES OR CONDITIONS AND THE WARRANTY STATEMENT IS IN LIEU OF ALL OTHER WARRANTIES, REPRESENTATIONS, PROMISES, OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. HENSOLDT EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THE PRODUCT’S LIMITED WARRANTY STATEMENT. ANY IMPLIED WARRANTIES AND CONDITIONS THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE APPLICABLE WARRANTY PERIOD.
TO THE EXTENT ALLOWED BY LOCAL LAW, HENSOLDT 'S LIABILITY FOR HENSOLDT HARDWARE WARRANTY CLAIMS IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THE APPLICABLE LIMITED WARRANTY STATEMENT. HENSOLDT 'S LIABILITY FOR HENSOLDT SERVICE WARRANTY CLAIMS IS LIMITED TO REMEDYING THE NON-CONFORMING SERVICE AS SET FORTH IN THE APPLICABLE LIMITED WARRANTY STATEMENT.
Non original purchaser repair rights are not transferable. Hensoldt reserves the right to offer non-warranty repair services to the original purchaser only. If a product that was not originally purchased from Hensoldt, or via an authorized agent or representative, Hensoldt is under no obligation to provide repair services. If repair services are offered the unit in question must be reviewed and deemed fit for any repairs or upgrades. The cost for any evaluation will be quoted on an individual basis. If the unit fails to meet the upgrade standard a separate quote will be provided to return the unit to operation. HENSOLDT may request remote access to systems in order to aid in determining the cause of any issue, failure to provide remote access will result in the suspension of support until adequate real time data can be provided.
HENSOLDT warrants that service performed on the Products after the Warranty has expired will be free from defects in any replaced material and workmanship for a period of sixty days (60) from date of the return shipment by HENSOLDT. This is the only warranty, which HENSOLDT makes relating to service performed by HENSOLDT. The warranty is only for the components or subassemblies repaired and not the entire product returned.
THIRD PARTY PRODUCTS
Third Party Products carry different warranty policies than HENSOLDT Products. Any warranty and technical support provided on a Third Party Product is provided by the original manufacturer, not by HENSOLDT. The warranties and technical support may vary from product to product.
EXCLUSION AND LIMITATION OF LIABILITY
FOR ANY BREACH OF THESE TERMS AND CONDITIONS, HENSOLDT 'S SOLE AND EXCLUSIVE MAXIMUM LIABILITY SHALL NOT IN ANY EVENT EXCEED THE TOTAL PRICE OF THE PRODUCTS ORDERED BY CUSTOMER.
IN NO EVENT WILL HENSOLDT BE LIABLE TO CUSTOMER FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL DAMAGES OR ECONOMIC LOSS (INCLUDING BUT NOT LIMITED TO LOSS OF DATA, DOWNTIME, ACCESS, COVERAGE OR LOST REVENUE AND/OR PROFITS) ARISING FROM ANY CLAIM OR ACTION, INCIDENTAL OR COLLATERAL TO, OR DIRECTLY OR INDIRECTLY RELATED TO THE PURCHASE OF THE PRODUCTS HEREUNDER, WHETHER SUCH CLAIM IS BASED IN CONTRACT, STATUTE, TORT, IMPLIED DUTIES OR OBLIGATIONS OR OTHER LEGAL THEORY.
HENSOLDT SHALL NOT BE LIABLE IF IT IS UNABLE TO PERFORM ANY OF ITS OBLIGATIONS CONTAINED IN THESE TERMS AND CONDITIONS DUE, DIRECTLY OR INDIRECTLY, TO MATTERS BEYOND THE CONTROL OF HENSOLDT INCLUDING, BUT NOT LIMITED TO, THE FAILURE OF ANY MACHINE, SYSTEM OF AUTHORIZATION, DATA PROCESSING OR COMMUNICATION SYSTEM OR TRANSMISSION LINK OR ANY LABOUR DISPUTE OR ACT OF GOD.
HENSOLDT software is licensed, not sold.
For a period of thirty (30) days from the date of shipment HENSOLDT warrants: (i) that the media on which the Software is furnished will be free of defects in materials and workmanship; and (ii) the Software substantially conforms to its published specifications. Except for the above the Software is provided AS IS. This limited warranty extends only to the original licensee upon software registration. Unregistered software will not be warranted. Customer's exclusive remedy and the entire liability of Hensoldt under this limited warranty will be, at HENSOLDT’S option, repair or replace the Software. In no event does HENSOLDT warrant that the Software is error free or that Customer will be able to operate the Software without problems or interruptions. This warranty does not apply if the software has been altered, except by HENSOLDT, has not been installed, operated, repaired, or maintained in accordance with instructions supplied by HENSOLDT.
The Software provided by Hensoldt is an operating system software; any programs developed by users are not covered under this warranty in any way, shape or form. This includes the functionality, the operation, features and/or functions of programs developed by users on previous, current or future platforms. Due to the individualized nature of user programs Hensoldt cannot warrant that user programs will work across software versions or will be impacted, in any way, due to changes in the operating system software.
By installing the software you agree to these terms. The SOFTWARE PRODUCT is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. GRANT OF LICENSE. HENSOLDT grants you the following rights provided that you comply with all the terms and conditions. You may install and use one copy of the SOFTWARE PRODUCT on a single computer, including a workstation, terminal or other digital electronic device ("COMPUTER"). You may also store or install a copy of the SOFTWARE PRODUCT on a storage device, such as a network server, used only to install or run the SOFTWARE PRODUCT on your other COMPUTERS over an internal network; however, you must acquire and dedicate a license for each separate COMPUTER on or from which the SOFTWARE PRODUCT is installed, used, accessed, displayed or run. A license for the SOFTWARE PRODUCT may not be shared or used concurrently on different COMPUTERS. You may not reverse engineer, decompile, or disassemble the SOFTWARE PRODUCT, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation. HENSOLDT may provide you with support services related to the SOFTWARE PRODUCT ("Support Services"). Use of Support Services is governed by the HENSOLDT policies and programs described in the user manual, in "on line" documentation and/or other HENSOLDT-provided materials. Any supplemental software code provided to you as part of the Support Services shall be considered part of the SOFTWARE PRODUCT and subject to the terms and conditions of this document. With respect to technical information you provide to HENSOLDT as part of the Support Services, HENSOLDT may use such information for its business purposes, including for product support and development. HENSOLDT will not utilize such technical information in a form that personally identifies you. All title and intellectual property rights in and to the SOFTWARE PRODUCT (including but not limited to any images, photographs, animations, video, audio, music, text, and "applets" incorporated into the SOFTWARE PRODUCT), the accompanying printed materials, and any copies of the SOFTWARE PRODUCT are owned by HENSOLDT or its suppliers. All title and intellectual property rights in and to the content which may be accessed through use of the SOFTWARE PRODUCT is the property of the respective content owner and may be protected by applicable copyright or other intellectual property laws and treaties. This agreement grants you no rights to use such content. All rights not expressly granted are reserved by HENSOLDT. You may receive the SOFTWARE PRODUCT in more than one medium. Regardless of the type or size of medium you receive, you may use only one medium that is appropriate for your single computer. You may not use or install the other medium on another computer. You may not loan, rent, lease, lend or otherwise transfer the other medium to another user, except as part of the permanent transfer (as provided above) of the SOFTWARE PRODUCT. After installation of one copy of the SOFTWARE PRODUCT pursuant to this agreement, you may keep the original media on which the SOFTWARE PRODUCT was provided by HENSOLDT solely for backup or archival purposes. If the original media is required to use the SOFTWARE PRODUCT on the COMPUTER, you may make one copy of the SOFTWARE PRODUCT solely for backup or archival purposes. Except as expressly provided in this agreement, you may not otherwise make copies of the SOFTWARE PRODUCT or the printed materials accompanying the SOFTWARE PRODUCT.
DISCLAIMER. EXCEPT AS SPECIFIED IN THIS WARRANTY, ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE, ARE HEREBY EXCLUDED TO THE EXTENT ALLOWED BY APPLICABLE LAW.
IN NO EVENT WILL HENSOLDT BE LIABLE FOR ANY LOST REVENUE, PROFIT, OR DATA, OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY ARISING OUT OF THE USE OF OR INABILITY TO USE THE SOFTWARE EVEN IF HENSOLDT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. In no event shall HENSOLDT liability to Customer, whether in contract, tort (including negligence), or otherwise, exceed the price paid by Customer (for the software). The foregoing limitations shall apply even if the above-stated warranty fails of its essential purpose.
HENSOLDT shall provide to the Buyer a reasonable amount of technical assistance by telephone from HENSOLDT concerning the use and installation of HENSOLDT Product, service troubleshooting, and technical assistance. If records or inquiries indicate a lack of understanding of the product or application HENSOLDT may cease support until the Buyer engages in additional training. Training and on-site assistance is available at a cost.
By purchasing a product from HENSOLDT the Buyer provides their consent allowing HENSOLDT to email the Buyers employees with technical and/or marketing information.
Trade Names and Trade Marks
The Buyer shall not make any use whatsoever (including, but not limited to, use in the Buyer’s corporate name or business style and use in advertising, promotion, marketing or sale of the Product or any other goods) of any trade name or trade mark owned by, used or licensed to HENSOLDT. If at any time during the Term the Buyer desires to use any such trade name or trade mark, the Buyer may request that HENSOLDT and HENSOLDT may, but need not, grant the Buyer the right to use certain trade names or trademarks. Upon issuing a Purchase Order to HENSOLDT the buyer grants HENSOLDT the right to utilize the Buyer’s name and logo in any in advertising, promotion, marketing collateral as long as the Buyer’s brand is preserved.
If these terms are different from, or contain terms and conditions in addition to, Buyer’s purchase order or any other document provided by Buyer (including any modifications thereto) HENSOLDT expressly rejects such different or additional terms in Buyer’s document, and HENSOLDT’s provision of the deliverables is expressly conditioned upon Buyer’s assent to these terms. Notwithstanding any other acts or omissions of the parties, Buyer’s acceptance of product constitutes Buyer’s assent to all of these terms.
This Agreement shall be governed by and construed under the laws of the Province of Ontario, Canada without reference to such Province's conflicts of law principles and excluding the United Nations Convention on Contracts for the International Sale of Goods.